Frequently Asked Questions

1.Product

1.1 What is NexPod®?
1.2 Can the NexPod® capsule be used more than once?
1.3 What happens if you use NexPod® refillable capsules more than twice?
1.4 Why are there aluminium filters and paper filters?
1.5 Can I use a paper filter to make coffee?
1.6 Can I use an aluminium filter to make tea?
1.7 Why are there twice as many filters as there are capsules
1.8 What machines are compatible with NexPod®?
1.9 What is the correct procedure for making coffee?
1.10 What is the correct procedure for making tea?
1.11 What other drinks can be made using NexPod®?
1.12 How much does it cost to make an espresso with NexPod®?
1.13 Does the coffee taste and look like a real espresso?
1.14 How must the coffee be ground?
1.15 Is the plastic used for the NexPod® capsules safe?
1.16 Is the product ecological and recyclable?
1.17 Why is greater force required to close the Nespresso machine when using NexPod® capsules?
1.18 Can my Nespresso machine be damaged by using NexPod®?
1.19 A NexPod® refillable capsule has got stuck in the machine, what can I do?
1.20 If I have questions about the NexPod®product, who should I contact?
1.21 The Nespresso machine does not dispense any coffee. Why and what can I do?

2.Sale and shipment

2.1 How can I buy refillable NexPod® capsules?
2.2 What packs are available?
2.3 What types of payment are accepted?
2.4 How long does it take for an order to reach its destination?
2.5 How much does delivery cost?
2.6 Are customs duties, sales duties, or IVA charged?
2.7 How can I track my order?
2.8 Can I pay from a bank account other than that used for the order?
2.9 If I use NexPod® refillable capsules more than twice, can I order the filters separately?
2.10 How can I cancel an order?
2.11 How can I become a distributor?
2.12 If I have further questions about the sale and delivery of NexPod®, who should I contact?

3.Returns

3.1 Can I return the capsules if I’m not satisfied?
3.2 Does using NexPod® nullify the guarantee on my Nespresso machine?

4.Warranty and Copyright

4.1 Does your product respect Nestlè‘s patents?
4.2 Are you connected with Nestlé or Nespresso in any way?
4.3 If I have other questions who can I contact?

1.1 What is NexPod®?

NexPod® is Nespresso compatible and is a system of capsules that can be refilled with ground coffee for espresso or tea, as you wish, that can be used in Nespresso machines. The refillable NexPod® capsules can be used a second time.

1.2 Can the NexPod® capsule be used more than once?

Yes! One of the advantages to refillable NexPod® capsules is precisely that they can be used twice. The NexPod® refillable capsules can be used a second time. Simply wash them quickly by rinsing with water. When using a second time it is important to use a new filter. NexPod® refillable capsules were originally designed to be a disposable product. After a lot of testing we found that, if cleaned, the capsule can be used a second time.

1.3 What happens if you use refillable NexPod® capsules more than twice?

We recommend using NexPod® refillable capsules twice. However, if you wish to use them more than twice, this is certainly possible. After being used a number of times, due to the heat and pressure, the seal on the capsule will not longer be at its best.

1.4 Why are there aluminium filters and paper filters?

To make coffee we recommend using an aluminium filter because extraction of the coffee is better. Also the coffee cup has lovely foam that is typical of Italian espresso. To make tea, we recommend using a paper filter.

1.5 Can I use a paper filter to make coffee?

The aluminium filter is ideal for making espresso because it allows better extraction of the coffee. However, if you wish to use a paper filter to make coffee, there are no side effects. It is possible, but coffee extraction will not be at its best.

1.6 Can I use an aluminium filter to make tea?

The aluminium filter is ideal for making espresso because it allows better extraction of the coffee. However, if you wish to use an aluminium filter to make tea, there are no side effects.

1.7 Why are there twice as many filters as there are capsules?

The refillable NexPod® capsules can be used a second time. For this reason double the quantity of both aluminium and paper filters are supplied. If the NexPod® capsule is used a second time, it is very important to use a new filter.

1.8 What machines are compatible with NexPod®?

Refillable NexPod® capsules are compatible with the most common and most recent Nespresso machines. However, there are some Nespresso machines that are not suitable. These are rare machines that have electrical insertion of the capsule. The list below shows the Nespresso machines that are NOT compatible with NexPod® refillable capsules.

Saeco Nespresso Digi H2001
Saeco Nespresso NA 2001
Miele_CVA_2650
Miele _CVA2660
Nespresso Miele CVA 3660
Nespresso Siemens by Porsche Design
Siemens SN 70 = Nespresso Romeo E350
Tutte le macchine Nescafè (esempio: Dolce Gusto)

NexPod® refillable capsules are fully compatible with more recent Nespresso machines (such as: Pixie, Citiz). Also, NexPod® refillable capsules are compatible with the De Longhi Lattissima machine.

1.9 What is the correct procedure for making coffee?

Refillable NexPod® capsules are quick and easy to prepare. To make a cup of coffee, simply fill the NexPod® capsule with whatever ground coffee you like. To make a cup of coffee, you must use an aluminium filter. Follow the instructions below:

Fill the capsule with coffee and press it down gently;
Clean the edge of the capsule and put an aluminium filter on top of the coffee;
Close the top properly;
Put the NexPod® capsule into your Nespresso machine.

Fill
Put the filter
Close
Enjoy

Go to the Online Shop

1.10 What is the correct procedure for making tea?

The NexPod® refillable Nespresso compatible capsules are an excellent solution for a good infusion. In fact, teas and tisanes can be made using NexPod® quickly and easily. Simply fill the NexPod® capsule with your favourite mixture. In this case a paper filter must be used. Follow the instructions below:

Fill the capsule with tea;
Clean the edge of the capsule and put a paper filter on top of the tea;
Close the top properly;
Put the NexPod® capsule into your Nespresso machine.

Fill
Put the filter
Close
Enjoy

NexPod® is also ideal for preparing tea, using a tea bag. In this case put it into the capsule without adding the paper filter. Follow the instructions below:

Remove the paper tag from the tea bag;
Put the tea bag into the capsule without adding a filter;
Close the top properly;
Put the NexPod® capsule into your Nespresso machine.

Remove the paper tag
Put the tea bag
Close
Enjoy

Go to the Online Shop

1.11 What other drinks can be made using NexPod®?

Besides classical coffee (coffee for espresso, barley coffee, chicory coffee), NexPod® is also ideal for instant and flavoured coffees (ginseng coffee, and guarana coffee). The NexPod® refillable capsules are also excellent for a good infusion; in fact, teas and tisanes can be made using NexPod® easily and quickly. Besides coffee and infusions, NexPod® refillable capsules can be used for instant hot chocolate powder in a cup of water, making a maximum of 50 ml (millilitres).

1.12 How much does it cost to make an espresso with NexPod®?

An espresso made using NexPod® costs 40% less than using original Nespresso capsules. A NexPod® capsule costs 25 Euro cents, compared to 40 for an original Nespresso capsule. If you add 5 grams of coffee, that is, 4 Euro cents, you get 29 Euro cents for each espresso made using NexPod® compared to the 40 for original Nespresso capsules. In addition, thanks to the double use of NexPod®, the cost saving is even greater!

1.13 Does the coffee taste and look like a real espresso?

Compared to the Nespresso capsules that are filled industrially, which obviously bring about constant quality, NexPod® refillable capsules are filled by hand, and so the quality depends on the coffee chosen and how much the coffee in the capsule is compressed. The degree of grinding is very important in order to obtain espresso that is like the real thing.

1.14 How must the coffee be ground?

To obtain the best espresso using NexPod® the coffee must be medium ground, and the powder must not be too coarse or too fine. When the coffee is medium ground it comes out like the original Nespresso capsules. With a professional Ditting machine, we recommend grinding to level 3-4 (where 1 is very fine and 8 is coarse). If the coffee is ground very fine, the coffee will be strong but will come out slowly, sometimes only dripping, however, this will not damage the machine in any way. If the coffee is ground very coarse, it will be watery in the cup. If the coffee is ground correctly, it need simply be pressed down gently inside the capsule to obtain a prefect espresso with the correct amount of foam.

1.15 Is the plastic used for the NexPod® capsules safe?

Yes! The NexPod® refillable capsules are made of polypropylene, a high quality plastic used for medical instruments and that has been used to back foodstuffs for years. Polypropylene is certified heat resistant and does not release any toxic substance, even if boiled or put into a microwave. Polypropylene is a plastic that, if burnt correctly in incinerators, can be destroyed without producing toxic waste. It is made up of hydrogen (like water) and carbon (the chemical element that forms the basis of all living beings). Many food containers that millions of adults and children eat from every day are made of polypropylene.

1.16 Is the product ecological and recyclable?

Yes! If you want to recycle the capsule you must open it after use, clean it and recycle it with plastic. The coffee powder can be used by adding it to compost. The aluminium filter can be recycled along with “Alu” items and paper filters can be recycled with paper. If your town does not have separate collection of plastic, the capsules can be disposed of as domestic waste and can be incinerated without causing pollution. Polypropylene is a plastic that, if burnt correctly in incinerators, can be destroyed without producing toxic waste.

1.17 Why is greater force required to close the Nespresso machine when using NexPod® capsules?

We know that with NexPod® refillable capsules, it may take more force to close the lever. This is due to the fact that the NexPod® capsules are made of plastic that creates a sort of rubbery effect when it is compressed. The original Nespresso capsules, being made of aluminium, are easy to close inside the machine and are deformed permanently. In any case the Nespresso machine is not damaged by using NexPod® refillable capsules. We have tested our capsules more than 1500 times and the Nespresso machine always worked perfectly without any sign of wear or damage

1.18 Can my Nespresso machine be damaged by using NexPod®?

No! Your machine will not be damaged by using NexPod® refillable capsules. We have tested refillable NexPod® capsules more than 1500 times and the Nespresso machine always worked perfectly without any sign of wear or damage. However, if the aluminium filter is not used, instead of paper, the pump may be too weak to make the hot water pass through the capsule. The pump would be overloaded and the coffee may not come out. For this reason, never forget to use the filter!

1.19 A refillable NexPod® capsule has got stuck in the machine, what can I do?

It is possible that a NexPod® refillable capsule may get stuck in the machine because the temperature goes too high and the plastic expands. If this happens, leave the machine to cool and after about 15 min open the lever slowly and the capsule will come out normally. If this does not happen, the capsule can easily be removed by hand.

1.20 If I have questions about the NexPod® product, who should I contact?

Do not hesitate to contact us at info@nexpod.com

1.21 The Nespresso machine does not dispense any coffee. Why and what can I do?

When using NexPod® refillable capsules, it may happen that the Nespresso machine cannot dispense any coffee. The reasons can vary: the coffee you are using is finely ground, too finely. Although it may only be pressed down very lightly into the capsule, the fact that the coffee is so finely ground means the Nespresso machine cannot exert the pressure necessary to make the water pass through the capsule and dispense the coffee (or only small drops of coffee come out).We suggest you use medium ground coffee and press the coffee only very lightly into the capsule. Should the coffee already be medium ground, then the cause may be that it has been pressed down too hard into the capsule. The result is the same, namely that the Nespresso machine cannot exert the pressure necessary to make the water pass through the capsule and dispense the coffee. In this case, we also suggest pressing the coffee only very lightly into the capsule (you can even try not pressing it at all if the result is satisfactory). A third reason may be that two or more aluminium filters have been accidentally put on, so the system cannot perforate the aluminium filter. You can check whether the machine works by putting in an empty capsule, without any coffee inside, and if nothing comes out, the cause of the malfunction lies in the machine and not in the capsule.

2.1 How can I buy refillable NexPod® capsules?

Refillable NexPod® Nespresso compatible capsules can be bought from our Online Shop

2.2 What packs are available?

Refillable NexPod® Nespresso compatible capsules are available in two pack sizes:

BOX – 80 refillable NexPod® Nespresso compatible capsules, 160 aluminium filters and 160 paper filters.
BAG – 40 refillable NexPod® Nespresso compatible capsules, 80 aluminium filters and 80 paper filters.

Go to the Online Shop

2.3 What types of payment are accepted?

In Switzerland, payment is due 30 days from date of order. For those in foreign countries, NexPod® refillable capsules must be paid for in advance. We accept all leading credit cards, PayPal and bank transfers.

2.4 How long does it take for an order to reach its destination?

We deliver almost anywhere in the world by courier-post. Times depend on the place and means of delivery:

Swiss Economy: up to 5 working days.
Swiss Priority: 2 working days
Europe Economy: up to 20 working days
Europe Priority: up to 10-15 working days
Europe Urgent (with Tracking Number): up to 10 working days
Other countries Priority: up to 4 weeks
Other countries Urgent (with Tracking Number): up to 3-4 working weeks

We generally recommend “Urgent” delivery as it is possible to query the status of the order using the Tracking Number. If you choose “Economy” or “Priority” delivery options, it is not possible to track the order.

2.5 How much does delivery cost?

Delivery costs may vary from country to country, and depend on the quantity ordered. Precise delivery costs are calculated at the time of placing an order with our online shop. We deliver almost anywhere in the world by courier-post.

2.6 Are customs duties, sales duties, or IVA charged?

We deliver almost anywhere in the world by courier-post. In Switzerland, VAT is applied to NexPod® refillable capsules, while abroad this is not done as import duty is applied at the time of delivery and varies from country to country. In this case they are for the purchaser’s account.

2.7 How can I track my order?

We deliver almost anywhere in the world by courier-post. To track delivery of the order it is important to choose the “Urgent Shipping” delivery mode when making the purchase via our Online Shop. You will receive an e-mail indicating that the order has been dispatched with the Tracking Number, with which you can query the status of the order. If you choose “Economy” or “Priority” delivery options, it is not possible to track the order.

2.8 Can I pay from a bank account other than that used for the order?

Yes! If the account holder for the account is made differs is not at the delivery address, please inform us of the same via sales@nexpod.com. In general, during the bank transfer process, we recommend adding the order number to the communication notes to facilitate tracing the bank transaction.

2.9 If I use refillable NexPod® capsules more than twice, can I order the filters separately?

Yes! If you run out of filters because you have used the NexPod® refillable capsules more than twice, do not hesitate to contact use by e-mail via the following address sales@nexpod.com. It is certainly possible to buy the filters separately.

2.10 How can I cancel an order?

If you want to cancel an order, contact us by e-mail at sales@nexpod.com.

2.11 How can I become a distributor?

If you are interested in becoming a distributor of refillable NexPod® capsules, kindly complete this form. Alternatively, do not hesitate to contact us by e-mail at sales@nexpod.com.

2.12 If I have further questions about the sale and delivery of NexPod®, who should I contact?

Do not hesitate to contact us at sales@nexpod.com.

3.1 Can I return the capsules if I’m not satisfied?

If you are not satisfied with the NexPod® refillable capsules, we are willing to refund you once the goods have been returned to our address. Contact us by e-mail within 7 (seven) days of purchase at the address sales@nexpod.com. If the incorrect address is provided by the client, we reserve the right to charge the delivery costs again.

3.2 Does using NexPod® nullify the guarantee on my Nespresso machine?

No! The guarantee on the Nespresso machine is not nullified, because it is not tampered with or used in an appropriate manner, nor is any damage caused by using NexPod®. Even as far as maintenance is concerned, there is no way of determining whether the Nespresso machine has been used for NexPod® refillable capsules in place of original Nespresso capsules.

4.1 Does your product respect Nestlè‘s patents?

We do not violate any Nespresso Nestlé patent and we do not use their brand illegally in any way. We simply make consumable materials for their machine, a right guaranteed by EU law on trade to avoid vertical monopolies, as well as by American anti-trust laws.

4.2 Are you connected with Nestlé or Nespresso in any way?

No, we are not connected with Nestlé or Nespresso in any way, and we do not have to pay for any Nestlé licence. We believe deeply in the freedom to choose the coffee we like best!

4.3 If I have other questions who can I contact?

Do not hesitate to contact us by e-mail at info@nexpod.com.