Frequently Asked Questions
Product and Troubleshooting
1. What is NexPod?
2. What kind of machines are compatible with NexPod?
3. Why are there twice as many filters as capsules?
4. What is the correct procedure to use NexPod?
5. Can I use the NexPod capsule more than once?
6. How much does an espresso made with NexPod really cost?
7. Will the coffee taste and look like a real espresso?
8. Is the plastic you use for the NexPod capsules safe?
9. Is the product ecological and recyclable?
10. Why closing the machine with NexPod requires an extra effort?
11. Will my machine be damaged by the use of NexPod?
12. A NexPod capsule jammed my Nespresso machine, what can I do?
13. How fine/coarse has the coffee to be ground?
14. Can I use NexPod to prepare tea, chocolate and warm beverages?
15. What if I have other questions about the product not listed here?
Orders and Shipping
1. How do I place an order?
2. What types of payment do you accept?
3. How much does shipping cost?
4. Do you charge import duties, sales tax or VAT?
5. How long will it take to receive my order?
6. How can I track my order?
7. Do you ship to international addresses?
8. What if I pay through a bank account with a different name?
9. How many capsules does each box contain?
10. I want to use the capsule twice, can I order the filters separately?
11. How can I cancel my order?
12. How do I become a distributor/dealer?
13. What if I have other questions about the shipping not listed here?
Returns
1. Can I return the capsules I ordered if I am not satisfied?
2. What is the procedure to return my order?
Warranty and Copyright
1. Will using NexPod void my Nespresso machine warranty?
2. Does your product respect Nestlé patents and rights?
3. Are you in some way related to Nestlé or Nespresso?
What is NexPod?
NexPod compatible with Nespresso is a system of capsules, made to fill in an easy and clean way, to be used with your Nespresso coffee machine.
NexPod for Nespresso capsules allow you to use your Nespresso machine with the coffee (or tea) of your choice. You can fill them with ground coffee as you wish. The capsules are easily closed with the joined cap and inserted in the Nespresso machine as normal Nespresso capsules.
What kind of machines are compatible with NexPod?
NexPod is compatible with the most common Nespresso machines. However, there are some Nespresso machines which are not fit for the NexPod capsules. These machines are those expensive and less common with electrical capsule feed. So we are not supporting the use of NexPod capsules with the machines in the list below, because they often are jammed by the Nexpod capsules:
a. SAECO Nespresso Digi H2001.Saeco Nespresso NA 2001
b. Miele_CVA_2650
c. Miele _CVA2660
d. NESPRESSO Miele CVA 3660
e. NESPRESSO Siemens by Porsche Design
f. Siemens SN 70 = Nespresso Romeo E350
NexPod works fine with all other Nespresso machines, all the manual loaded machines, and all the older machines. In addition to that, NexPod capsules are fully compatible with the new Citiz Machine and the new De longhi Lattissima. NexPod doesn’t work with Nescafé machines (like Dolce Gusto).
Why are there twice as many filters as capsules?
Becaue the capsule, if washed out, can be used twice. Just rember to change the filter!
What is the correct procedure to use NexPod?
Please follow this procedure when using NexPod:
a. Insert the circular paper filter in the cap of the pod;
b. Use the pod itself to gather the coffee and close the capsules directly in the coffee bag to avoid spilling;
c. Press the ground coffee in the pod;
d. Please clean the edge of the capsule before closing it;
e. Insert the NexPod in the Machine as a normal Nespresso pod.
Can I use the NexPod capsule more than once?
The answer is yes! The NexPod capsules were in fact originally designed to be a single use product. After a lot of testing, we found out that the capsule, if washed out, can be used twice or even three times. This implies opening, cleaning it out of the used coffee powder and putting a new filter inside before refilling it. (don’t forget the filter or it won’t work properly). Unfortunately the capsule inside the machine is very stressed by high temperature (up to 100 Celsius) and high pressure (up to 19 bar) and pierced at the bottom, and the plastic will be deformed from this stress, so after being used two or three times, it will be almost destroyed or not well functioning anymore, and you will need a new one.
How much does an espresso made with NexPod really cost?
Using the NexPod capsule twice is the favourite way to obtain a real cheap Espresso for only €0.13! To the NexPod capsule price you have to add the price of 5g of ground espresso coffee. If 1Kg of ground espresso coffee costs €6, than 5 grams will cost €0.03. If you use it only once, the price of the Nexpod capsule is €0.20.
Will the coffee taste and look like a real espresso?
Compared to the plant filled original Nespresso capsules, which deliver of course a constant quality, you have to fill the NexPod capsule by yourself, so the quality depends on which coffee you choose and how you press it inside the capsule. We have noticed that the milling grade is very important to obtain an espresso like the original one. Click here to find out how to grind your coffee
Is the plastic you use for the NexPod capsules safe?
Yes, absolutely! The capsules are made of Polypropylene, a high quality plastic used even in medical devices and broadly used in the food packaging industry since years. Polypropylene is certified heat resistant and it doesn’t absolutely release any toxic substances, even if boiled or put in a microwave. It is made only of hydrogen (as water is) and carbon (the chemical element of which all living beings, included you, are made of). Many food containers that millions of adults and babies eat their food out of every day are made of Polypropylene.
Is the product ecological and recyclable?
Yes, if you want to recycle the capsule you can open it after usage, clean it and put in your local plastic recycling container. The plastic they are made of is Polypropylene. The used coffee powder can be recycled as biodegradable waste. If your local community doesn’t have a plastic recycling system the capsules can be thrown away as domestic waste and can be burned without polluting. Polypropylene is a plastic that, if burnt correctly in waste disposal systems, can be destroyed without producing toxic products.
Why closing the machine with NexPod requires an extra effort?
We know that with NexPod you need an extra effort to close the machine. That is due to the fact that the NexPod capsules are made out of plastic which produces a sort of rubber effect when is elastically compressed. The original aluminium capsules are deformed permanently and are easily closed inside the machine. In any case your machine will not be damaged by the usage of NexPod capsules: we have checked this issue by testing our capsules more than 1500 times and the machine is still working perfectly, no signs of wearing being visible.
Will my machine be damaged by the use of NexPod?
The answer is no! Your machine will not be damaged using NexPod capsules. However, if you don’t insert the filter, the pump can be too weak to push the hot water trough the capsule, resulting in stressing the pump and not getting any coffee out. So don’t forget the filter!
A NexPod capsule jammed my Nespresso machine, what can I do?
It can happen that the capsule remains stuck in the machine, but you can easily clear the capsule out with your fingers. For incompatible machines see this answer.
How fine/coarse has the coffee to be ground?
With NexPod, in order to get the best espresso, you have to use a coffee grounded at a middle grade, a not too fine nor too big grained (coarse) powder. With a medium grade ground you will see that the coffee comes out like from the original capsules. We ground the coffee with a Ditting professional coffee grinder (the one provided from the stores in order to grind the coffe yourself) and we grind the coffee at grade 3.5-4 (grade 1 being very fine, grade 3 -4 being for espresso machines and grade 6-8 being for coarse). If you have another grinder just make a couple of tests to find out the perfect grinding grade. If the coffee is grounded very fine, the pump can only let the coffee come out very slowly. The espresso strength will be OK, but the machine will let the coffee come out only very slowly, or even drop by drop but don’t worry, this will not damage the machine. If the coffee is ground at the right grade, you can really press it hard in the capsule and the espresso will come out perfectly, with the right “crema“ like the original capsules.
Can I use NexPod to prepare tea, chocolate and warm beverages?
Yes! Thanks to NexPod you can brew your favourite tea, infusion, tisane or other hot water drinks with your Nespresso machine.
What if I have other questions about the product not listed here?
Don’t hesitate to contact us with questions about NexPod at product@nexpod.com
How do I place an order?
All NexPod orders have to placed on our official shop.
What types of payment do you accept?
We accept payments through major credit cards, PayPal and bank wire.
How much does shipping cost?
The shipping costs can vary from country to country and depend from the order quantity. As reference, up to 6 Nexpod boxes, the delivery cost should amount to:
a. Switzerland and Liechtenstein: CHF 7.00
b. Europe: €5.50 or £6.30
c. Other countries: USD 10.50.
The exact delivery costs are calculated during the order procedure in the shop.
Do you charge import duties, sales tax or VAT?
We don’t charge VAT outside of Switzerland. Some countries could charge the imported merchandise with duties and local VAT, that are requested upon delivery.
How long will it take to receive my order?
Delivery time depends on your location and may be variable:
a. Switzerland: 5 working days
b. Germany, UK, Ireland Benelux and Scandinavian countries: 10-15 working days
c. Other countries: up to 20 working days
How can I track my order?
If you want to track your order choose “Urgent Shipping” while ordering on our online shop. If you choose Economy or Priority Shipping there is no possibility to track your order.
Do you ship to international addresses?
We deliver almost worldwide through Postal Service (Economy or Priority).
What if I pay through a bank account with a different name?
If your payment address is different from your order (shipping) address and you choose bank wire as payment option, please let us know at sales@nexpod.com.
How many capsules does each box contain?
Each NexPod box contains 80 capsules and 160 filters.
I want to use the capsule more than twice, can I order additional filters separately?
In order to use the NexPod capsule more than twice, you have to follow this procedure. If you need more filters please let us know and we will ship an extra bag with your next order. Extra filters are sold for CHF 4.00 for 160 pcs.
How can I cancel my order?
If you want to cancel your order contact us at sales@nexpod.com
How do I become a distributor/dealer?
To become a distributor of NexPod in your country contact us at marketing@nexpod.com or fill out this form
What if I have other questions about the shipping not listed here?
Don’t hesitate to contact us with questions about your order at sales@nexpod.com
Can I return the capsules I ordered if I am not satisfied?
You can return your order within seven (7) days. Please contact us at sales@nexpod.com
What is the procedure to return my order?
If you want to return your order contact us at sales@nexpod.com
Will using NexPod void my Nespresso machine warranty?
The answer is no! You don’t lose the warranty on your machine, because you are not manipulating your machine in any way, nor you use your machine in an inappropriate way or are damaging your machine by using NexPod. Even for the service there is no way to tell that a machine has used NexPod capsules instead of the original Nespresso capsules.
Does your product respect Nestlé patents and rights?
We don’t violate any patents of Nespresso-Nestlé nor we use any brands of theirs in an illegal way. We just produce consumables for their machines which is a right guaranteed from the US antitrust laws and the EU commercial laws in order to avoid vertical monopoly.
Are you in some way related to Nestlé or Nespresso?
The answer is no, we are not related to Nestlé or Nespresso in any way and we don’t have to pay any license or money to Nestlé. We strongly believe in the freedom of choosing the coffee you like!
I have another question: where can I ask?
Just send us an e-mail to info@nexpod.com